Terms of Service
1. About Us
This website is owned and operated by Xutra Health Tech Private Limited. Throughout this website, the terms "we", "us", and "our" refer to Xutra Health Tech Private Limited. We offer this website — including all information, tools, and services available through it — to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our website and/or making a purchase, you engage in our "Service" and agree to be bound by the following Terms and Conditions, including any additional terms, conditions, and policies referenced herein or available via hyperlink. These Terms apply to all users of the website — including browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing any part of it, you agree to be bound by these Terms. If you do not agree, you may not access the website or use our services. Any new features or tools added to the website will also be subject to these Terms. We reserve the right to update or replace any part of these Terms at any time by posting updates on this page. Continued use of the website following any changes constitutes your acceptance of those changes.
2. Eligibility
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this website under your supervision.
You may not use our products or services for any illegal or unauthorised purpose, nor may you violate any applicable laws (including copyright laws) in the course of using our Service. Transmission of malicious code, worms, or viruses is strictly prohibited. Any breach of these Terms will result in immediate termination of your access to our Services.
3. Use of the Website
We reserve the right to refuse service to any person, for any reason, at any time.
You understand that your content (excluding payment card information) may be transmitted unencrypted and may involve transmissions over various networks and adaptations to meet technical requirements of connecting devices. Payment card information is always encrypted during network transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or access to it without our express prior written permission. The headings in this agreement are for convenience only and shall not affect the interpretation of these Terms.
The material on this website is provided for general informational purposes only and should not be relied upon as the sole basis for any decision. Any reliance on this material is entirely at your own risk. We reserve the right to modify or remove website content at any time without obligation to update. It is your responsibility to monitor changes to this website periodically.
4. Modifications to Services & Prices
Prices of our products are subject to change without prior notice. We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice. Xutra Health shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.
5. Payment
While availing any payment method available on our website, Xutra Health will not be responsible for or assume any liability in respect of any loss or damage arising directly or indirectly due to:
a) Lack of authorisation for any transaction/s;
b) Exceeding the pre-set limit mutually agreed between the Buyer and their bank;
c) Any payment issues arising from the transaction; or
d) Decline of a transaction for any reason not attributable to Xutra Health.
All payments on this website must be made in Indian Rupees. We do not facilitate transactions in any other currency. Prior to dispatch, Xutra Health may request supporting documents (such as a government-issued ID or address proof) to verify ownership of the payment instrument used — this is done solely to protect our Buyers and maintain a secure shopping environment.
All transactions and related commercial terms — including delivery and dispatch — constitute a principal-to-principal, bipartite contractual obligation between the Buyer and Xutra Health Tech Private Limited. The payment facility is merely a tool used to facilitate the completion of transactions.
Buyers specifically authorise Xutra Health or its service providers to collect, process, facilitate, and remit payments electronically or via Cash on Delivery. Xutra Health is neither a banking nor financial service provider — it acts solely as a facilitator using authorised banking infrastructure and payment gateway networks. Xutra Health does not act in a fiduciary or trustee capacity with respect to any transaction.
Xutra Health does not offer credit facilities of any kind. All prices displayed on the website are final and inclusive of applicable taxes. No further discounts or adjustments will be made.
6. Website Content
All content on this website — including text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, and artwork (collectively, "Content") — is generated and owned by Xutra Health.
No part of this website or its Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, transmitted, or distributed in any form or by any means without the express prior written consent of Xutra Health.
Buyers may use product and service information made available for download solely for personal, non-commercial purposes, provided they: (1) do not remove any proprietary notices; (2) do not copy or broadcast such information on any networked platform; (3) make no modifications to the information; and (4) make no additional representations or warranties in relation to it.
Any content posted by Buyers on this website — including notes, messages, photos, opinions, images, videos, or audio — becomes the property of Xutra Health upon submission. Buyers grant Xutra Health a worldwide, perpetual, and transferable licence to use such content for any purpose, including promotional and advertising use, consistent with our Privacy Policy. Buyers are not entitled to payment or compensation for such use.
7. Privacy
Xutra Health is firmly committed to protecting the privacy of its Buyers. Buyer personal information — including any sensitive financial data as defined under the Information Technology Act, 2000 — is stored and processed on systems protected by physical and technological security measures in compliance with applicable law. Our full Privacy Policy is available on the Privacy Policy page. If you object to your information being used in this manner, please refrain from using this website.
Xutra Health may share personal information with its corporate entities and affiliates for marketing purposes, unless the Buyer explicitly opts out. Xutra Health may also disclose personal information to third parties where required to provide services, comply with legal obligations, enforce our Buyer Agreement, support marketing activities, or prevent and investigate fraudulent activity.
Disclosure may also occur where required by law or in good faith where necessary to: enforce our Terms or Privacy Policy; respond to claims of third-party rights violations; or protect the rights, property, or safety of our Buyers or the public. In the event of a merger, acquisition, or business restructuring, personal information may be transferred to the succeeding entity, which will be required to adhere to this Privacy Policy.
8. Disclaimer of Warranties & Liability
This website and all materials, products, and services available through it are provided on an "as is" and "as available" basis, without any representations or warranties, express or implied, unless otherwise specified in writing. Xutra Health does not warrant that: (a) this website will be continuously available or available at all; or (b) the information on this website is complete, accurate, or free from error.
Xutra Health will not be liable to Buyers in any way in relation to the contents of, or use of, or otherwise in connection with this website. We do not warrant that this website, its content, or communications from us are free from viruses or other harmful elements. Nothing on this website constitutes advice of any kind.
By registering a phone number with us, Buyers consent to being contacted by Xutra Health via calls, SMS, or application-based platforms for order, shipment, or delivery updates. Xutra Health will not use contact details for unsolicited promotional communications without prior consent. Where available, Buyers may also use application-based platforms to reach Xutra Health for queries or feedback.
9. Indemnity
Buyers agree to indemnify and hold harmless Xutra Health Tech Private Limited, its owner(s), licensee(s), affiliates, subsidiaries, group companies, and their respective officers, directors, agents, and employees from any claim, demand, or action — including reasonable legal fees — arising out of the Buyer's breach of these Terms, our Privacy Policy, or any applicable laws or third-party rights (including intellectual property rights).
10. Product-Specific Terms
10.1 Nutraceutical Disclaimer
Xutra Health’s products are nutraceutical and wellness products and are not intended to diagnose, treat, cure, or prevent any disease. Statements made on this website have not been evaluated by any medical authority unless specifically stated. Individual results may vary. Buyers are advised to consult a qualified healthcare professional before starting any supplement, especially if pregnant, nursing, taking medication, or managing a medical condition.
10.2 Allergic Reactions and Ingredient Sensitivity
Buyers are responsible for reviewing product ingredients and usage instructions prior to consumption. Xutra Health shall not be liable for allergic reactions, sensitivities, or adverse effects arising from individual ingredient intolerance or misuse of products.
10.3 Limitation of Liability
In no event shall Xutra Health’s total liability to a Buyer exceed the amount paid by that Buyer for the relevant product or service giving rise to the claim.
10.4 Testimonials
Any testimonials or customer reviews featured on this website reflect individual experiences and do not guarantee similar results for other Buyers.
10.5 Product Images
Product images displayed on this website are for illustrative purposes only. Actual packaging, colour, flavour, or appearance may vary slightly from the images shown.
10.6 Order Cancellation and Refusal
Xutra Health reserves the right to cancel or refuse any order in cases of suspected fraud, pricing errors, stock unavailability, or misuse of promotional offers. In such circumstances, affected Buyers will be notified and any amounts charged will be refunded.
10.7 Returns – Consumable Products
Due to the consumable nature of nutraceutical products, opened or used products are generally not eligible for return unless received in damaged or defective condition. Buyers are encouraged to review product descriptions and ingredient information carefully prior to purchase.
11. Governing Law
These Terms and any separate agreements under which we provide our Services shall be governed by and construed in accordance with the laws of India. The courts at Mumbai shall have exclusive jurisdiction over any disputes arising from these Terms.
12. Contact Us
For questions or concerns regarding these Terms and Conditions, please reach out to us at:
Email: connect@xutrahealth.com